While the local consumption continues to escalate, we are aligning our corporate strategies closely with our vendors’ service standards as well to meet the challenging market demand for international IT products :
| IT Services & Solutions | Consultation | Deployment | Maintenance | Migration | Repair | |
|---|---|---|---|---|---|---|
| Notebooks / Workstations / Clients | Network / Standalone | |||||
| Network | Infrastructure Services | |||||
| Integration Services | ||||||
| Routing Services | ||||||
| Switching Services | ||||||
| Firewall Services | ||||||
| Wireless Solutions | ||||||
| Server | Directory Services | |||||
| Domain Name Services | ||||||
| DHCP Services | ||||||
| Proxy Services | ||||||
| Email Services with Exchange | ||||||
| Data Management | ||||||
| Storage Solutions | ||||||
| Surveying | Site Survey for Wireless / Wired Networks | |||||
| Site Survey for Enterprise Solutions | ||||||
| Environment Standardization | Workplace Standardization for Medium to Large Organizations |
|||||
| Lotus Tech Service Packs | Service Part Numbers | Service Level | Hardware Replacement |
|---|---|---|---|
| Gold | SPF-24x7x4 | 24 X 7 X 4 |
|
| Silver | SPF-8x5xNBD | 8 x 5 x NBD |
|
Note :
- Service by Lotus Tech includes labour, parts & materials.
- Only Next-Business-Day service level can be provided outside Yangon at the moment.
- Service packs can be further customized according to the customer's requirements. Please consult Lotus Tech for pricing & support details.
Lotus Tech delivers a range of comprehensive Technical Support Services tailored to provide a total product support, including Hardware Warranty, Software Upgrades and Product Support in conjunction with our vendors and coupled with Lotus Tech’s Service Packs ( Silver & Gold ) to ensure your technical needs are met.
Hardware purchases from Lotus Tech are covered in the rare case of hardware failure. While limited hardware warranty & standard RMA policies of the vendors apply, Lotus Tech provides various service- level add-ons as options should the customer requires extended hardware coverage.
Customer’s entitlement to free software upgrades are limited to minor upgrades in accordance to the respective vendor’s standard warranty coverage by default, provided that the equipment is within the warranty period. For new versions, they must be purchased by the customer separately for each system in the customer’s environment that will require support.
For technical issues that cannot be resolved remotely, Lotus Tech’s service-delivery specialist will provide technical support on covered hardware products to return them to operating condition. Lotus Tech may at its sole discretion elect to replace selected products in lieu of repairing them in accordance to the vendor’s coverage terms. Replacement products provided by vendor are new or equivalent to new in performance and may be determined by Lotus Tech to be a temporary or a permanent replacement.